Ulta Beauty apologized to fans on social media, too, who said the brand's apology wasn't enough to undo the damage of the first message.
The email was intended to promote an online-only marketing campaign. The email’s subject line was “Come hang with Kate Spade and get $15 off,” which many read as a reference to the fashion designer, Kate Valentine Spade, and her death by suicide in 2018. “Mental health is a very serious, important issue in this country, and not something we would ever take lightly,” the statement said.
Ulta Beauty is apologizing for sending a newsletter to customers with a subject line containing a "very insensitive choice of words."
"It was certainly not reflective of the deep respect we have for Kate Spade, her family and the Kate Spade New York brand and brand teams," the company said. For this, we are deeply sorry," the company said in a statement. In an email sent Sunday, the chain wrote "Come hang with Kate Spade" promoting the brand's line of perfumes.
On Sunday, May 1, the first day of Mental Health Awareness Month, Ulta Beauty sent out a marketing email to promote an online sale.
“We have the utmost respect for the Kate Spade brand and the joy it brings to the beauty and fashion industries,” the brand wrote. “We’re sorry,” Ulta Beauty wrote in their email subject line sent Monday afternoon. On Sunday, May 1, the first day of Mental Health Awareness Month, Ulta Beauty sent out a marketing email to promote an online sale.
Ulta Beauty is apologizing to customers after sending an “insensitive” email about the late Kate Spade. On Sunday, Ulta wrote an email on Sunday that said, ...
Note: If you or someone you know is thinking of harming themselves, the National Suicide Prevention Lifeline provides free support at 1-800-273-8255. Thank you for understanding as we strive to do better.” “Mental health is a very serious, important issue in this country, and not something we would ever take lightly.
Ulta Beauty sent out an email for a Kate Spade perfume on Sunday and accidentally referred to the designer's suicide. Ulta's message to customers said, ...
We apologize to the Spade family, our Kate Spade New York brand partners and to our guests. “Kate suffered from depression and anxiety for many years. Not only did I get a metric f—k ton of emails all night, but the headline was BULLS—T. Ulta gives no care to the mental health community, Kate Spade or her family. As May marks Mental Health Awareness month, another noted, “Kate Spade was amazing and an icon. Ulta’s message to customers read “Come hang with Kate Spade” alongside a sale for its beauty products. “Ulta Beauty recently sent an email featuring Kate Spade New York fragrance with an insensitive subject line and for this, we sincerely apologize,” the rep said.
Ulta Beauty apologized for an email that insensitively referenced Kate Spade, the designer who killed herself in 2018.
On Sunday evening, Ulta issued an apology to customers, brand partners and the Spade family, noting that the subject was a result of human error. “Mental health is a very serious, important issue in this country, and not something we would ever take lightly,” the statement read. Ulta Beauty is receiving backlash following an email the retailer sent this week referencing deceased designer Kate Spade. The subject line of a message that went to customers on Sunday read, “Come hang with Kate Spade”—a word choice that appeared to allude to Spade’s suicide by hanging four years ago.
Ulta Beauty has issued an apology after an email was sent to customers inviting them to "hang" with late fashion icon Kate Spade, who died by suicide in ...
"And it was certainly not reflective of the deep respect we have for Kate Spade, her family and the kate spade new York brand and brand teams. Mental health is a very serious issue and we apologize to the Spade family, our brand partners and our guests as this mistake may have implied otherwise. “We have the utmost respect for the kate spade brand and the joy it brings to the beauty and fashion industries. Thank you for understanding as we strive to do better." We are working internally to ensure something like this never happens again." "An ignominious start by demonstrating the carelessness people tend to have around this topic."
Spade, a fashion designer and the founder of the "kate spade" brand, died by suicide in 2018.
“We have the utmost respect for the kate spade brand and the joy it brings to the beauty and fashion industries. We are working internally to ensure something like this never happens again.” “In an email we recently sent featuring the kate spade new york brand of fragrances, a very insensitive choice of words was used and for that we are very sorry,” the emailed apology began.
Ulta Beauty Inc. is apologizing for an “insensitive” email it sent to customers advertising a Kate Spade fragrance.
After sending an email that seemingly referenced Kate Spade's death by hanging, Ulta Beauty has issued a new email apologizing for the “error.”
"We have the utmost respect for the kate spade brand and the joy it brings to the beauty and fashion industries. "Kate was the most beautiful woman in the world," his message began. According to TMZ, the beauty retailer sent an email to its mailing list on May 1 that read, "Come hang with Kate Spade and get $15 off." "We are working internally to ensure something like this never happens again." "Simply put, this is below our standards." "In an email we recently sent featuring the kate spade new york brand fragrances, a very insensitive choice of words was used and for that we are very sorry," the email began.
Retailer Ulta Beauty apologized Monday after it emailed customers to say "Come hang with Kate Spade" as part of a promotion for the luxury brand, whose.
"Mental health is a very serious, important issue in this country, and not something we would ever take lightly," she said. "At Ulta Beauty, our teams are human, and this was truly an error with no intent to do harm." The apology praised Kate Spade New York for "the joy it brings to the beauty and fashion industries."
Ulta Beauty has apologized for the email with an "insensitive subject line" sent Sunday that caused backlash from shoppers.
After sending an email that seemingly referenced Kate Spade's death by hanging, Ulta Beauty has issued a new email apologizing for the “error.”
"We have the utmost respect for the kate spade brand and the joy it brings to the beauty and fashion industries. "Kate was the most beautiful woman in the world," his message began. According to TMZ, the beauty retailer sent an email to its mailing list on May 1 that read, "Come hang with Kate Spade and get $15 off." "We are working internally to ensure something like this never happens again." "Simply put, this is below our standards." "In an email we recently sent featuring the kate spade new york brand fragrances, a very insensitive choice of words was used and for that we are very sorry," the email began.
The beauty chain Ulta apologized for sending out an email that appeared to reference Kate Spade's suicide.
After her death, the legendary designer's husband Andy Spade told PEOPLE, "Kate suffered from depression and anxiety for many years. We apologize to the Spade family, our Kate Spade New York brand partners and to our guests. "Mental health is a very serious, important issue in this country, and not something we would ever take lightly.