LISTENIN

As the number of customer experience (CX) technology options increases, the buying process has become more complex—particularly in large companies.

That includes vendor help in training IT on how to manage the technologies (60.1%) and all employees on how to use them (57.8%), as well as marketing the value of the technology to the company. At the same time, it’s vital for technology vendors to regularly re-evaluate their sales strategy and value propositions. Though this gives vendors a good opportunity to deliver both the business and technology message, it’s a more expensive and time-consuming sales process for the vendors. It’s important, therefore, for them to organize the evaluation and selection team with identified roles and purposes. The largest percentage of companies, 41.7%, say they prefer technology providers to hold joint sessions with both IT and business leaders to discuss technology details and explain business value. Other research participants (31.1%) say they prefer companies explain the technology details to IT, and the IT staff then explains to business leaders how it will address their problem or opportunity. This is the riskiest approach for the vendor and the customer. In 50% of CX technology buying decisions, the funder and decision-maker are the same person—but in 50% of the cases, they’re not, according to Metrigy’s Customer Experience Transformation 2022-23 research study of 724 organizations globally. That’s why vendor sales teams need to identify the roles of everyone involved in the sales process for CX technology decisions. Decision-makers vary somewhat depending on the type of CX technology in question. As the number of customer experience (CX) technology options increases, the buying process has become more complex—particularly in large companies. By definition, they don’t decide on the technology or the provider—but they can have incredible influence over both—so much that many say it’s impossible to win the business without them.

Join Damian Barrett and Michael Whiting for AFL Daily and be first with all the news.

Maryland producer Osyris Israel cooks up beats full of peaks and valleys. One of my favorites is “Awakee,” a drum n' bass single which gets increasingly ...

The beatmaker’s warped and trancey instrumentals are solid canvases for rappers who stretch their vocals to extreme lengths. With artists releasing songs at a fast and furious pace, it’s difficult for the average hip-hop head to keep track of it all—no matter how tapped in they are. Lately Lerado has rapped over tons of distortion and noise, but Osyris’ beat allows him to open up, giving you the ability to parse his words if you choose to.

Students of the Graduate Diploma in Radio and Podcasting at the Australian Film Television and Radio School (AFTRS) have been busy researching, ...

2NRS allows students to put into action learning in all aspects of audio production, content creation, news headlines and live-to-air announcing, as well as connecting with audiences across the country.” “As an AFTRS grad myself, I know how important the broadcasts can be to building real-world skills that prepare graduates for working in radio and podcasting.” Programming includes vibrant, personality-driven content combined with music, local news, podcasts and online content.

Join Damian Barrett and Michael Whiting for AFL Daily and be first with all the news.

Misty has also shared the music video for his Chloë and the Next 20th Century song.

Despite her hesitance, his daughter and her boyfriend (played by Gilbert Trejo) agree to meet her father and find moments of sadness and sparks of tenderness in the connection made. An unnamed man (played by Craig Stark), fresh out of jail and down on his luck makes his way across the fractured landscape of Los Angeles to meet his daughter (played by Arrow DeWilde). All the while he is beset by memories of a more innocent time. My dream for the video is that it would surrender itself to the power of the song.

Audible can be credited with popularizing digital audiobooks. The platform transformed the marketplace, from cassette tapes and DVDs to simple downloads that ...

Each month, your monthly fee of $9.99 gets you one credit to use on a new audiobook, regardless of its listed price. The Kobo Books platform is another that started with hardware; the original Kobo eReader was launched back in 2010. A feature we like within the apps is the ability to skip back or forward 30 seconds — very handy if you missed a few words because of external noise, for example. With no monthly subscription required, you can browse the audiobooks available and choose to pay to download individual titles. This means they are strongly recommended apps for anyone who only occasionally listens to audiobooks, just when on holiday for example, or for anyone who isn't sure they are going to enjoy the audiobook experience and wants to try it out without signing up for a membership. If you do have a standalone NOOK device, the app and your e-reader will stay synced while you listen. This is a monthly subscription that costs $14.99 and gets you one monthly audiobook credit. An Audible Plus membership costs $7.95 a month(opens in a new tab) and gets you access to podcasts, some meditation programs, and a selection of free titles. Audiobooks.com's patent-pending syncing technology means you can start a book on your smartphone, carry on reading it on your laptop, and then read it at home on a tablet. It’s also a really strong player in the podcast marketplace, offering its members unlimited access to over 100+ million podcast episodes. Audiobooks.com has been going since 2012, is based in Canada, and is run by "a bunch of book and tech nerds," according to its website. The platform transformed the marketplace, from cassette tapes and DVDs to simple downloads that could sit on your MP3 player or smartphone.

In the last two years, public school enrollment in New York State has dropped by more than 200000 students in grades kindergarten through 12 (9%).