Kat also travels around the UK from her Swansea home to the theatre, museums, spas and concerts. But as she is a wheelchair user, Kat can't get tickets by ...
A Cardiff City spokesman said as a Premier League club in 2016, Swansea was in a different income bracket to Cardiff and had more potential to invest in ticketing. "You've always got to spend quite a long time looking it up before the tickets come out to make sure you don't end up missing out because you've called a number that last time is fine but this time is the wrong number." "It's the same system that Wales, the FAW [which uses Cardiff City Stadium for matches], have got so it will eventually allow people to book with a carer, but currently they haven't got that far." "The ticket office moved to a new system and they're still working with it," he said. In 2016, Swansea was the first Premier League club to provide the service and shared it with others. The Principality Stadium said it currently dealt with tickets via the phone to understand customers' needs, but added it was planning on moving the purchase of accessibility tickets online.